Big Mountain Heating & Air Conditioning, Inc. provides heater and air conditioning repair, service, installation and services in Fair Oaks CA and surrounding areas. Check out what some of our customers are saying about Big Mountain Heating & Air Conditioning, Inc. Heating and Air Conditioning services.
for Fair Oaks, CA
Thelma - Fair Oaks, CA
Bonny - Fair Oaks, CA
We were very pleased with the service Mark Cotter provided. He was pleasant, patient when he explained how to use the new equipment. Thank you for meeting our needs quickly... Bonnie Turner P.S my name is spelled Bonnie not Bonny Thank you
Speedy and reliable Service
Moira - Fair Oaks, CA
I was very pleased when the service rep called if technician would be able to come at an earlier appointment time than was scheduled because my appointment time was needed for another customer. Technician was very courteous and knowledgeable about the service given.
Great customer service
Oleg - Fair Oaks, CA
Michael - Fair Oaks, CA
Serviceman Mark C. has been to my house a number of times because I had the twice-a-year service plan. When my heater would not warm the house, I described the problem to him over the phone and he knew immediately that the problem was a malfunctioning igniter. He was at my home 20 minutes later, replaced the igniter while explaining in detail how it works within the system, and we were done within 20 minutes. Mark C. is personable, caring and expert in his field.
Company experience-just ok
DP - Fair Oaks, CA
My comments are two-fold. To start, I had been hearing the owner of the company speak on a local radio talk show for months, and advertise the 69.00 tune-up special. Of course, I always thought-what;'s the catch. Recently during on the of the same radio advertisements, the owner added one of those, if you are one of the first to call, you will receive a C02 sensor free.Ok-I'll bite-I literally immediately called that early morning and spoke to a company representative--who said, because of the add--the phone calls were flowing in, and they would have to call me back later to discuss my questions/set up any subsequent appointment. Later that afternoon, I received a callback and TRIED to ask all of the appropriate questions-to make sure I was getting what I thought was advertised (the two service special). I asked if this was some sort of membership needed to get the price, they said, no. They asked the age of my system, and I had to approximate it. I clarified if that mattered, and I was told that the focus was on 10 year systems, but if it were close--we could work around that. I clarified if it were under that if there were additional charges and was told again, no. Its our special right now. With that, I scheduled my appointment. The day of, the company called and indicated the technician was enroute. Ryan promptly arrived and was quick to put covers over his shoes-prior to beginning his inspection. After a brief look at the heater, he said he had good and bad news. The bad news of course, was that they unit was less than 10-years old and THIS service was going to cost 69.00. Of course, I was now frustrated--but I couldn't blame him.I thought I had done my diligence by trying to screen through the initial call. Plus, I still wanted my system checked. Ryan inspected the system and returned with a list of things that needed attention. He took the time to explain each and provide a estimate. He was professional and personable. Again, my comments were focused on the costing, not the technician.
Great service - Very Helpful Tips on How to Maintin our HAC System
Butler - Fair Oaks, CA
Ryan provided excellent service - including some tips on how to maximize efficiency and prevent system malfunctions.
Sandy - Fair Oaks, CA
on Oct 31st. Steve called to confirm our appt. time. because his first appt. took more time than expected, he called to say he would be running late. after arriving we was courteous and went right to work. he is a very nice young man and replaced my thermostat and checked out my furnace. he is an asset to your company.
We apprecaited the professionalism of the Marketing staff: Chris, a timely follow up of Toby to start our home improvement - repalceamnt of our window
Maryam - Fair Oaks, CA
The whole process from the start to finish went smoothly. We appreciated their timely work and answering all our questions each step of the way.
Thorough, Honest and Professional
Bri - Fair Oaks, CA
Richard did an excellent job on the Air Conditioner Service. He went above and beyond to make sure the system was running correctly. Highly recommended.
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