Big Mountain Heating & Air Conditioning, Inc. provides heater and air conditioning repair, service, installation and services in Rocklin CA and surrounding areas. Check out what some of our customers are saying about Big Mountain Heating & Air Conditioning, Inc. Heating and Air Conditioning services.
for Rocklin, CA
Thomas obviously knows his job and enjoys doing it. Therefore I am getting superior work.
Maryann - Rocklin, CA
Been a "club member" for around 3 yrs now, and so far I am totally happy with the service and concern shown by theemployees I have encountered.
Excellent Customer Service from Jeff H. the technician
Daniel - Rocklin, CA
Jeff was very knowledgeable and provided great customer service. He also gave honest advice regarding my HVAC system. As the 'personal face' of Big Mountain Heating and Air (from my perspective), I am comfortable that the company has my best interests at heart and is not focused on pushing high cost repairs that are not necessary to make up for the 'loss leader'. So, I purchased a Gold Service Level contract for 1 year. Daniel Armstrong Rocklin, CA P.S. The low rating on convenience is related to the 2 month delay in getting a call back for the $69 special service and not being notified by the dispatcher that Jeff was going to arrive much later than anticipated.
Response from Big Mountain Heating & Air:
Thank you for taking the time to express your opinions. We take that as a high compliment. We are not happy until you are. We hope that you will look to us to handle all of your heating, and cooling needs.
Michael - Rocklin, CA
Another great service call
Robert - Rocklin, CA
Really great service.
Gary - Rocklin, CA
Mark did a great job and was very professional in explaining what he was doing and the reason for it. Great job. We are very happy with the service that Big Mountain Heating and Air provides.
Very good service and an excellant continuing monthly program
Maryann - Rocklin, CA
This is the first time that I have had my a/c serviced by someone I felt was really concerned that the a/c work well for me. I truly appreciated the time and carefull concern the rep took. A well working a/c and furance are very important to an 81 yr old. I can't afford to have them not working in terms of money and emotion. Thank you for great concern and service. MAP
Ann - Rocklin, CA
Richard was very professional ! Wonderful customer service too.
Professional & Courteous Service
Cindy - Rocklin, CA
I called on a Saturday morning when my heater wouldn't work. Elderly relatives were coming on Sunday and I had to have heat. The entire experience with Big Mountain Heating & Air was excellent - from the first phone call, the follow-up, and then Mark calling to confirm he was on his way. Once at the house, Mark was friendly and professional. The problem was taken care of within minutes. I would highly recommend Big Mountain to everyone!
Quick and painless
Hansen - Rocklin, CA
Ryan did a great job on our maintenance. He was courteous and polite, did not leave a mess, and was very clear about what he found and recommended without high pressure to buy.
responsible, professional in job, courteous and polite to customer. Asset to organization in recommendation to others.
Ted - Rocklin, CA
Service people are direct contact with future and present customers. They are face of the company and best advertising public will use in choosing company, service or product.
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