This is a review for a complete HVAC system replacement from Big Mountain. I started at the SMUD website looking for the best rebate program and found a list of contractors there. I vetted out companies that had a lower number of completed jobs per the SMUD rebate program data. From there, I went to yelp and vetted that list with companies that had good reviews. Then I picked 3 companies to bid my replacement job. Big Mountain really performed well at all phases: first contact, follow up, first appointment, job analysis, options for the best solution, more follow up and finally installation. My house is not huge, but it’s old and can be tricky.
Big Mountain sent a crew in that knew what they had to do, how to work together seamlessly, and got the job done in one day. They even brought mobile AC units to keep my family comfortable while my old broken system was down. When they finished the project, I could hardly tell they were in my home. Every single person from the office manager, the sales person, the install crew, and others, conducted themselves with professionalism, kindness, and caring that I did not expect but really appreciated.
Very highly recommended for any kind of HVAC work.