Big Mountain Heating & Air Conditioning, Inc. provides heater and air conditioning repair, service, installation and services in West Sacramento CA and surrounding areas. Check out what some of our customers are saying about Big Mountain Heating & Air Conditioning, Inc. Heating and Air Conditioning services.
for West Sacramento, CA
Tech was superb, waiting time/inconvenience/lies by Scheduler a MAJOR INCONVENIENCE
Kathy - West Sacramento, CA
The tech was superb and went above and beyond the call the duty. He was professional, knowledgeable and helpful.Martina, the person who scheduled the appointmentS, was terrible! She set up an appointment and cancelled it. At this time, she GUARANTEED me that she would not reschedule a second time. The next appt, she called to reschedule, using the excuse that other clients needs are more important than mine! The second appt, no one showed up, when I called, Martina GUARANTEED me someone would show up that day. I asked her to keep me updated and she promised that she would. No one showed up, no one called, I waited and waited at home when I had other things to do. In addition to lying, Martina is extremely rude and unprofessional. After the appt was over, she called me to brag that there was nothing wrong with my unit because it was so dirty, which she blamed on my dog. My dog does not go on the roof. The tech did not tell me it was beyond normally dirty, but if it was, perhaps there is something wrong with the shelter around it, since it is on the roof and does not come into contact with any people. In addition, the tech did have to glue something that was loose. I do not wish to speak to Martina ever again, she is so unpleasant. As soon as my service agreement is complete, I will go somewhere else for sevice, despite how wonderful your techs are. I cannot devote three days imprisoned at home waiting for a tech every time I need service. Also, if I get sick with a cold, I am sick for at least 1 1/2 months and have severe breathing issues that entire time. Dealing with Martina was so stressful and unpleasant that it caused me to have heart issues act up. I have severe buyer's regret over going with Big Mountain Heating and Air.
Thomas was absolutely awesome everything turned out really well I'm very happy
Debbie - West Sacramento, CA
Very professional, good explanation issues with my unit.
Bill - West Sacramento, CA
the guys were both very nice and did a good job.
Coleen - West Sacramento, CA
only thing I hear from most of the workers in the past and now is in a year or there about something may have to be replaced.i guess they have to say something or get let go down the road.when we bought the unit we were told it would last around 25yrs,with in a year acompresser had to be replaced and it cost us another $1000.00.so I really don,t like to be told oh this will probably have to be replaced in a year or so.i don,t want to hear that or I will have to change places.C.J.Smith.
DOBBS - West Sacramento, CA
Jason is friendly, hard working and efficient.
Mendoza - West Sacramento, CA
Rich is a great technician, very knowledgeable, and very friendly.
Great serviceRuchard was very heloful
Field - West Sacramento, CA
Denice - West Sacramento, CA
Jason was skilled and knowledgeable. He did well to explain the repairs to me and patiently answer all my questions. I gave pricing an average score only because I had nothing to compare it to, but I did get a discount for being a maintenance customer for two years.
Excellent service. Jason was kind and considerate. He clearly explained what he was working on.
Dobbs - West Sacramento, CA
Professional, Timely and Affordable
Carla - West Sacramento, CA
I've used Big Mountain Heating & Air for two services, new windows and rejuvenating my central air and heat. I will most certainly continue using and trusting their services.
I'm working on a 13 yrs Carrier old furnace located in west Sacramento, Ca
Heat rejuvenation on a goodman system
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